55ph Casino — Privacy Policy

1. Introduction

55ph Casino ("55ph," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the 55ph Casino Platform, accessible at 55ph.one (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the Platform and all associated services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (the "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It should be read together with our Terms & Conditions, which govern your use of the Platform.

By registering a 55ph Casino account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must discontinue use of the Platform immediately.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for your personal information is 55ph Casino, operating the Platform at 55ph.one.

55ph Casino has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with data privacy obligations and handling data subject requests. Contact details for the DPO are provided in Section 15 of this Privacy Policy.

Where 55ph Casino engages third-party service providers to process personal data on its behalf (such as payment processors or identity verification providers), those parties act as data processors under written agreements that require them to process data only on 55ph Casino's instructions and in compliance with applicable Philippine data protection law.

3. Personal Data We Collect

55ph Casino collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Registration & Identity Data

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify the 21+ age requirement);
• Residential address (including barangay, city/municipality, province);
• Philippine mobile number;
• Email address;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys National ID);
• Proof of address documents;
• Selfie or facial image for liveness verification;
• Proof of payment method ownership.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records;
• Payment method details (GCash mobile number, Maya account reference, bank account details — stored in tokenized form only);
• Account balance history;
• Bonus and promotional credit records.

3.4 Gaming Activity Data

• Game session logs (games played, wagers placed, outcomes);
• Betting history across all 55ph Casino game categories;
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated).

3.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session timestamps and duration;
• Cookie identifiers and similar tracking data (see Section 8).

3.6 Communications Data

• Records of live chat, email, and support ticket interactions with 55ph Casino;
• Survey responses and feedback submitted voluntarily.

4. How We Collect Your Data

55ph Casino collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically — through cookies, web beacons, and server logs when you access and use the Platform (see Section 8);
• From third-party service providers — including identity verification providers, payment processors (GCash, Maya, banks), and fraud detection services, where necessary to verify your identity or process transactions;
• From regulatory authorities — where required by law, including information shared by PAGCOR or other Philippine government agencies in connection with regulatory compliance.

55ph Casino does not collect personal data from social media platforms or third-party data brokers for marketing purposes.

5. How We Use Your Personal Data

55ph Casino uses the personal data it collects for the following purposes:

• Account creation and management — to register your 55ph Casino account, verify your identity, and manage your account settings;
• Age verification — to confirm that you meet the mandatory 21+ age requirement under Philippine gaming regulations;
• Transaction processing — to process deposits, withdrawals, and bonus credits to and from your 55ph Casino account;
• KYC and AML compliance — to fulfill our obligations under Philippine anti-money laundering laws, including Republic Act No. 9160 as amended, and PAGCOR regulatory requirements;
• Platform operation and improvement — to deliver, maintain, and improve the 55ph Casino Platform, including game performance, user interface, and customer support;
• Responsible gaming — to monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats;
• Customer support — to respond to your inquiries, complaints, and support requests;
• Legal compliance — to comply with applicable Philippine laws, regulations, court orders, and regulatory directives;
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, where you have provided consent. You may opt out of marketing communications at any time.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, 55ph Casino processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between you and 55ph Casino (i.e., to provide the Platform services you have registered for);
• Legal obligation — processing is required to comply with applicable Philippine laws, including the Anti-Money Laundering Act, PAGCOR regulations, and the Data Privacy Act itself;
• Legitimate interests — processing is necessary for 55ph Casino's legitimate interests in operating a secure, fair, and compliant gaming platform, including fraud prevention and platform security, provided these interests are not overridden by your rights and freedoms;
• Consent — for certain processing activities, such as marketing communications and non-essential cookies, where we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

55ph Casino does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following circumstances:

7.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the Platform, including:

• Payment processors — GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process deposits and withdrawals;
• Identity verification providers — to perform KYC checks and document authentication;
• Fraud detection and security services — to identify and prevent unauthorized access and fraudulent transactions;
• Cloud hosting and infrastructure providers — to store and process Platform data securely;
• Customer support platform providers — to manage live chat and support ticket systems.

All service providers are bound by data processing agreements that require them to process personal data only on 55ph Casino's instructions and in compliance with applicable Philippine data protection law.

7.2 Regulatory & Legal Disclosure

55ph Casino may disclose personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies where required by law, including:

• PAGCOR, in connection with gaming regulatory compliance and audit requirements;
• The Anti-Money Laundering Council (AMLC), in connection with suspicious transaction reporting obligations under RA 9160;
• The National Privacy Commission, in connection with data breach notifications or regulatory investigations;
• Courts or other judicial bodies, pursuant to a valid court order or legal process.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 55ph Casino's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Privacy Policy. You will be notified of any such transfer via your registered email address or mobile number.

7.4 With Your Consent

55ph Casino may share your personal data with third parties for purposes not described above where you have provided your explicit prior consent. You may withdraw such consent at any time by contacting the 55ph Casino Data Protection Officer.

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the 55ph Casino Platform. They allow the Platform to recognize your device, remember your preferences, and collect information about how you use the Platform. Similar technologies include web beacons, pixel tags, and local storage objects.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of the 55ph Casino Platform, including your ability to log in and access your account.

For analytics and marketing cookies, you may withdraw your consent at any time by adjusting your cookie preferences via the cookie settings panel on the Platform or through your browser settings.

9. Data Retention

55ph Casino retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 55ph Casino's data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected from further processing until deletion is possible.

10. Data Security

55ph Casino implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the 55ph Casino Platform is encrypted using TLS (Transport Layer Security) protocols;
• Encryption at rest: Sensitive personal data, including KYC documents and payment details, is encrypted at rest using AES-256 encryption;
• Access controls: Access to personal data is restricted to authorized 55ph Casino personnel and service providers on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication;
• Firewalls and intrusion detection: The Platform is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems;
• Regular security audits: 55ph Casino conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities;
• Staff training: All 55ph Casino personnel with access to personal data receive regular data privacy and security training.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 55ph Casino:

• Right to be Informed — You have the right to be informed of how your personal data is collected, used, and processed, as described in this Privacy Policy;
• Right of Access — You have the right to request a copy of the personal data 55ph Casino holds about you, along with information about how it is being processed;
• Right to Rectification — You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure — You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object — You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability — You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible;
• Right to Lodge a Complaint — You have the right to lodge a complaint with the National Privacy Commission if you believe that 55ph Casino has violated your data privacy rights.

To exercise any of the above rights, please contact the 55ph Casino Data Protection Officer using the contact details in Section 15. We will respond to all data subject requests within 30 calendar days of receipt, in accordance with NPC guidelines. In complex cases, this period may be extended by a further 30 days, with prior notice to you.

12. Children's Privacy

The 55ph Casino Platform is strictly intended for individuals who are 21 years of age or older. 55ph Casino does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child under the age of 21 has registered a 55ph Casino account or provided personal data to us, please contact our Data Protection Officer immediately using the contact details in Section 15.

13. Cross-Border Data Transfers

55ph Casino primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where cloud infrastructure or specialized service providers operate internationally.

Where such cross-border transfers occur, 55ph Casino ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission;
• Implementing contractual clauses in agreements with overseas service providers that require them to protect personal data to standards equivalent to those required under Philippine law;
• Obtaining your explicit consent for transfers where required by the DPA and NPC regulations.

You may request information about the specific safeguards applied to cross-border transfers of your personal data by contacting the 55ph Casino Data Protection Officer.

14. Updates to This Privacy Policy

55ph Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC regulatory guidance. When material changes are made, we will notify registered players via their registered email address or mobile number, or by displaying a prominent notice on the Platform, at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how 55ph Casino protects your personal data. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

The current version of this Privacy Policy is always available at 55ph.one/privacy-policy.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 55ph Casino, please contact our Data Protection Officer through the following channels:

• Data Protection Officer: 55ph Casino DPO
• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the 55ph Casino Platform

We aim to acknowledge all privacy-related inquiries within 3 business days and to resolve them within 30 calendar days of receipt.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through the NPC's official complaint mechanism.